Hills Waste Solutions has opted for a software from VWS Software Solutions to reduce manual data workload and improve efficiency.
Hills Waste Solutions is a family-owned waste management business
The waste management company said that it has “fully utilised” VWS’s waste management software, PurGo, to effectively manage business.
Following a series of presentations and workshop sessions to determine the viability of PurGo, Hills Waste Solutions said it was “impressed” with what the waste software could provide.
The company then began working in partnership with VWS Software Solutions.
PurGo
PurGo went live in early January 2018 and initially across 3 depots. It ran 43 vehicles with weighbridge operations including ANPR integration. It is now operating PurGo across all depots.
PurGo is designed to enable customers to effectively manage their business and improve efficiency. It also allows for management of waste collections and management processes end-to-end.
Hills Waste Solutions
Hills Waste Solutions is a family-owned waste management business that has been providing both the private and public sector with waste management and recycling services for more than 50 years.
Hills Waste Solutions said that one of the main benefits of PurGo is the portal which has resulted in a “significant reduction” in manual data entry, allowing them to better communicate with their customers as customer reports, documents, jobs, and weighbridge tickets are all securely located within the portal.
The company also used PurGo for generating scheduled reports which can either be sent internally or externally, which is estimated to save several hours each week alone.
Hills Waste Solutions said it has saved 16 hours a month from reducing time spent processing manual reports.
CRM feature
The two companies worked to identify exactly what it was that Hills Waste Solutions needed from their software to enhance their business.
The web-based Sales CRM system provides sales teams and managers with a set of tools to manage the sales process
Hill Waste Solutions began using the PurGo CRM feature on the 6 February 2020 after switching from their previous provider.
The web-based Sales CRM system provided sales teams and managers with a complete set of tools to manage the sales process for both customers and prospects.
The CRM element allows employee tasks are easily added to the system, whilst providing managers with complete visibility of sales team activities and pipelines.
The ease of agreements means the waste sales team are able to do this in “live” time while on the phone to the customer, and with an electronic contract option, there is a reduction in paper usage across the company as well as quicker responses from their client base.
As well as providing managers with a clear timetable or sales activities, it also allows for full clarity on what their team are doing on both a daily and weekly basis. The CRM feature means that managers can track and view sales activity from any chosen location whenever necessary.
The transport element of the software allows the depot manager/supervisors to download maps and routes for existing rounds which can then be passed to the sales team in the field. This is vital information as it not only shows the vehicle route for infill, it also shows the existing customers which allows an up-sell opportunity. By running reports on specific customers or waste streams, the sales team can highlight customers with regularly overweight containers and can offer sensible solutions so they can manage their waste better.
‘Simple to navigate’
The software is said to have improved efficiency, including on commercial collections
Waste Source, a customer of Hills Waste Solutions, said: “Having access to this portal has significantly increased process efficiencies between Hills Waste Solutions and Waste Source. The data is simple to navigate and manipulate meaning we can get the answers we need quicker, in turn improving our offering to our customer base. As a company with tech at its core, Waste Source welcomes any innovation by our Service Partners to continually find those marginal gains, so that working together, we continue to exceed customer expectations”.
Existing sales coverage is displayed on a map in Back Office PurGo which visually presents to Hills Waste Solutions areas it is still to target.
Recently the company rolled out the portal application to one of their top broker clients who regularly require up to date information. Prior to this, they were in an email/telephone relationship which is often time consuming for both businesses, explained VWS.
Neil Robbins, sales manager at Hills Waste Solutions added: “Moving to the PurGo system has been vital for our growing customer base. The relationship with VWS allows us to make necessary changes to the reporting element of the system to suit our clients’ needs and because they speak the same language as us, the communication lines are always clear.
“Hills Waste Solutions has become digitalised through its use of PurGo and has been able to place a much larger focus on the sales side of business, which ultimately has led to cost savings.”
Streamlining
Going forward, Hills Waste Solutions said it is “eager to begin streamlining the sales process by transferring jobs to individual tablets, which will allow for flexibility and a more mobile approach to working”.
The company will soon be rolling out the Portal to a further 10 customers, in order to access both job and weighbridge tickets.
The support and response time from VWS Software Solutions has been “incredible”, and as a whole, Hills Waste Solutions has been able to run a smoother operations process across its operational area, the company said.
Joe Barnes, sales director at VWS Software Solutions said: “We at VWS Software Solutions are delighted to be working in partnership with Hills Waste Solutions. Our close working relationship has assisted in the development of PurGo and we look forward to the continued growth of both businesses as a result”.
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Source: letsrecycle.com Waste Managment
