Calderdale council has reported a “significant” improvement in its waste collection service from contractor Suez following a number of teething problems over the summer.
The progress was discussed by councillors and council officers at a meeting of Calderdale council’s Economy & Environment Scrutiny Panel last night (December 15) at which representatives from Suez were also present.
Calderdale council awarded its collection contract to Suez in 2015
Calderdale awarded its waste and recycling collection contract to SUEZ in 2015, with the new service launched in August 2016.
A number of improvements were introduced as part of the contract, including the collection of additional materials including mixed plastics, new, more efficient vehicles, and greater use of technology to improve service delivery. To deliver this, it became necessary to change the collection day for most households in the borough.
Problems
However, there were a number of problems during the first three months of the contract. The number of missed collections over the first 10 weeks was at a high level, with particular issues affecting the hard to reach properties, serviced by the smaller collection vehicles.
Some of the main reasons for these initial teething problems included the rerouting of SUEZ collection teams and staffing changes. The large scale missed collections and the length of time they went on, resulted in the council activating deduction clauses in the contract (see letsrecycle.com story ).
Since this action, however, councillors were told last night that the service had “significantly improved, with missed collections, complaints and call volumes reducing. The amount of recycling material collected has also increased, with the expansion of the range of materials collected as part of the new contract, a big factor in this increase.”
Graph showing the increase in recycling tonnages collected in Calderdale since Suez introduced its new service
Commenting on progress to date, councillor James Baker, chair of the Economy & Environment Scrutiny Panel, said: “The initial difficulties as part of the roll out of the new waste contract have been well documented. Now we’re almost four months into the contract, it’s important we can look back and review the progress made in this time and receive an update on how the initial problems have been rectified and how the contract will continue to run to the required standards.”
Relationship
Nick Browning, general manager at SUEZ recycling and recovery UK, added: “Our relationship with the council is a partnership and we feel this has been further strengthened by the new service and improvements made in recent months.
“With any large scale collection contract there are often issues for a small number of residents at the beginning of the contract as teams adapt to new routes, new technologies and methodology of collection. We apologise that these residents experienced issues at this point and we worked hard to resolve these as quickly as possible.
“We are looking forward to working with the Council to ensure residents continue to have the best service possible from us.”
The west Yorkshire district incorporates the large town of Halifax, as well as more rural areas around Hebden Bridge – covering around 88,000 households in total. Residents receive a weekly recycling collection service, which includes a multi-stream collection of glass and cardboard, plastic and metal cans, and newspapers, magazines and cartons. Food waste is also collected weekly, although residual waste is collected fortnightly.
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Source: letsrecycle.com Waste Managment
